BVT Publishing Helpdesk
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How to Set Up a Course in LabBook
How to Manage your Section Dashboard in LabBook
How to Manage Assessments in BVT Lab Book
How to take attendance in LabBook
Lab Book Advanced Classroom Features
Video Tutorial for Course Setup
Video Tutorial for Setting up Assignments
How Do I Acquire an Instructor Account?
Where is my Course Code?
How can my students join my class?
See all 12 articles
What is LTI?
Top 5 FAQ's
COVID-19 Shipping Delays
Instant Access Redemption
How long does it take to process an order?
Where is my book?
How do I Redeem my Product Key?
How to Redeem a Product Key on BVT LabBook
How to Join an Class on BVT LabBook
LabBook Features and Resources
How Attendance is Taken in LabBook
How to Redeem a Product Key on BVT Lab
How to Join a Class on BVT Lab
Student Study Resources
BVT Lab Accounts
I am having trouble logging in
How do I change my password?
How do I change my email address?
I am getting "Product key is invalid or has already been used" when I try to redeem my product key
I already created a store account do I still need to create a lab account?
See all 6 articles
Student Study Center
I purchased a used book from a third party how do I access the lab?
I purchased the textbook+/EBook+ how do I download the eBook?
I cannot read the product key on my access card
BVT Lab Online Classroom
How do I join another class?
I took the same class last semester and the lab says that I do not have a valid access to the lab. How do I get access?
I am getting an "Invalid BVT Subscription" message when I log into www.BVTLab.com
How do I see my correct answers?
I am receiving a score of zero for an assignment, quiz, or test that I have never completed.
See all 18 articles
BVT Student Store
What product can I purchase that will give me access to the lab, the study materials, and access to the class room?
What is the + in Textbook+ and eBook+?
I purchased a used textbook can I purchase just access to the lab?
Does the Textbook+ include a physical textbook?
What is a Loose Leaf textbook?
Can I view the eBook on my device?
How do I download my eBook to my phone or my tablet?
When I attempt to redeem my product key I receive a message telling me that it is invalid.
My Debit/Credit card payment will not process
My bank statement has duplicate charges on it
I have multiple charges on my credit card but I have only made one purchase.
I am a student trying to purchase a textbook on bvtpublishing.com but I cannot check out.
I have not received my purchase confirmation email
See all 9 articles
I would like a refund for my purchase
Can I get a refund if I have purchased the wrong eBook?
What is the media mail shipping option?
I paid for 2 day delivery and I still don't have my book where is it?
My Textbook Was Never Delivered
How can I contact you?
What are your hours of operation?
Where do I find an ISBN number on my book?
I am having trouble using your website
What web browsers and devices do you recommend for your websites?
What is VitalSource?
What is the difference between the "Online eBook" and the "Advanced eBook"?
How do I contact VitalSource support services?
I am experiencing issues with my VitalSource eBook
Help Desk Software