Payment Issues

My Debit/Credit card payment will not process
If you cannot process your payment on, first verify your billing information and make sure it matches exactly what is on your billing st...
Fri, 28 Aug, 2015 at 10:48 AM
My bank statement has duplicate charges on it
It may be a duplicate charge which we will be happy to refund. It may also be that the issuing bank has put a temporary hold on that amount due to a failed ...
Wed, 27 Aug, 2014 at 8:01 AM
I have multiple charges on my credit card but I have only made one purchase.
 If at anytime during your purchase there was an error a pending item will appear on your account that will not process. We do not have the ability to refun...
Wed, 12 Nov, 2014 at 2:11 PM
I am a student trying to purchase a textbook on but I cannot check out.
If you are a student looking to purchase one of our products you will need to go to The website exists primarily to p...
Mon, 18 Aug, 2014 at 8:53 PM
I have not received my purchase confirmation email
Check your junk or spam folder. If you do not find your confirmation email please contact customer support.
Tue, 3 Jun, 2014 at 8:49 PM
What is an AVS mismatch?
An AVS mismatch can occur when the billing address submitted with a payment does not match what is on record with your card. We do not accept payments unles...
Fri, 1 Nov, 2013 at 9:06 AM
I am trying to purchase a book from your online store when I click continue nothing happens
First try closing your web browser and then attempt your purchase again. If the problem persists you may want to try using another web browser. If you are s...
Thu, 7 Nov, 2013 at 1:42 PM
I cannot find my book in the online store
Be sure to check your syllabus or ask your instructor to provide an ISBN. If you need to access the study materials please make sure that you purchase eithe...
Tue, 9 Sep, 2014 at 5:30 PM
Do you accept student aid cards?
We are unable to accept student aid cards at this time. We apologize for the inconvenience.
Fri, 1 Nov, 2013 at 9:06 AM