My bank statement has duplicate charges on it
It may be a duplicate charge which we will be happy to refund. It may also be that the issuing bank has put a temporary hold on that amount due to a failed ...
Wed, 27 Aug, 2014 at 8:01 AM
I have multiple charges on my credit card but I have only made one purchase.
 If at anytime during your purchase there was an error a pending item will appear on your account that will not process. We do not have the ability to refun...
Wed, 12 Nov, 2014 at 2:11 PM
I would like a refund for my purchase
 If you would like a refund all returns require preauthorization which can be obtained by calling 1-800-646-7782 or by emailing
Thu, 27 Oct, 2016 at 10:47 AM
I am a student trying to purchase a textbook on but I cannot check out.
If you are a student looking to purchase one of our products you will need to go to The website exists primarily to p...
Mon, 18 Aug, 2014 at 8:53 PM
My Debit/Credit card payment will not process
If you cannot process your payment on, first verify your billing information and make sure it matches exactly what is on your billing st...
Fri, 28 Aug, 2015 at 10:48 AM
I have not received my purchase confirmation email
Check your junk or spam folder. If you do not find your confirmation email please contact customer support.
Tue, 3 Jun, 2014 at 8:49 PM
What is an AVS mismatch?
An AVS mismatch can occur when the billing address submitted with a payment does not match what is on record with your card. We do not accept payments unles...
Fri, 1 Nov, 2013 at 9:06 AM
Can I get a refund if I have purchased the wrong eBook?
If you have already used your VitalSource redemption code then we are unable to refund your money once the code has been activated it becomes nonrefundable.
Tue, 9 Sep, 2014 at 8:42 AM
What product can I purchase that will give me access to the lab, the study materials, and access to the class room?
The eBook+, eBook+(BVT Complete),  textbook+, and textbook+(Loose leaf included) all have access to the lab, study materials, and access to the classroom.
Wed, 12 Feb, 2014 at 11:40 AM
What is the + in Textbook+ and eBook+?
The + stands for the other items that you will receive along with your eBook such as flashcards, practice quizzes, chapter summaries, and lab access. Av...
Fri, 16 Oct, 2015 at 9:59 AM