BVT Publishing Helpdesk
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Video Tutorial for Course Setup
Video Tutorial for Setting up Assignments
How Do I Acquire an Instructor Account?
Where is my Course Code?
How can my students join my class?
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Top 5 FAQ's
COVID-19 Shipping Delays
Instant Access Redemption
How long does it take to process an order?
How do I Redeem my Product Key?
How do I join a class?
Student Tutorial Videos
How to Redeem a Product Key on BVT LabBook
How to Join an Class on BVT LabBook
How to Redeem a Product Key on BVT Lab
How to Join a Class on BVT Lab
Student Study Resources
How can I contact you?
What are your hours of operation?
Where do I find an ISBN number on my book?
I am having trouble using your website
What web browsers and devices do you recommend for your websites?
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My bank statement has duplicate charges on it
I have multiple charges on my credit card but I have only made one purchase.
I would like a refund for my purchase
I am a student trying to purchase a textbook on bvtpublishing.com but I cannot check out.
My Debit/Credit card payment will not process
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What is the media mail shipping option?
I paid for 2 day delivery and I still don't have my book where is it?
Can I view the eBook on my device?
How do I download my eBook to my phone or my tablet?
When I attempt to redeem my product key I receive a message telling me that it is invalid.
How do I contact VitalSource support services?
What is the difference between the "Online eBook" and the "Advanced eBook"?
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I am having trouble logging in
How do I change my password?
How do I change my email address?
I am getting "Product key is invalid or has already been used" when I try to redeem my product key
I already created a store account do I still need to create a lab account?
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How do I join another class?
I took the same class last semester and the lab says that I do not have a valid access to the lab. How do I get access?
I am getting an "Invalid BVT Subscription" message when I log into www.BVTLab.com
How do I see my correct answers?
I am receiving a score of zero for an assignment, quiz, or test that I have never completed.
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Student Study Center
I purchased a used book from a third party how do I access the lab?
I purchased the textbook+/EBook+ how do I download the eBook?
I cannot read the product key on my access card
What is LTI?
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