BVT Publishing Helpdesk

Products 5

• What product can I purchase that will give me access to the lab, the study materials, and access to the class room?
• What is the + in Textbook+ and eBook+?
• I purchased a used textbook. Can I purchase just access to the lab?
• Does the Textbook+ include a physical textbook?
• What is a Loose Leaf textbook?

eBooks 3

• Can I view the eBook on my device?
• How do I download my eBook to my phone or my tablet?
• When I attempt to redeem my product key I receive a message telling me that it is invalid.

Payment Issues 11

• My Debit/Credit card payment will not process
• My bank statement has duplicate charges on it
• I have multiple charges on my credit card but I have only made one purchase.
• I am a student trying to purchase a textbook on bvtpublishing.com but I cannot check out.
• I have not received my purchase confirmation email

View all 11

Refunds 2

• I would like a refund for my purchase
• Can I get a refund if I have purchased the wrong eBook?

Shipping 3

• What is the media mail shipping option?
• I paid for 2 day delivery and I still don't have my book where is it?
• My Textbook Was Never Delivered