BVT Publishing Helpdesk

Instructor FAQ's 12

• Video Tutorial for Course Setup
• Video Tutorial for Setting up Assignments
• How Do I Acquire an Instructor Account?
• Where is my Course Code?
• How can my students join my class?

See all 12 articles

Top 5 FAQ's 5

• I paid for 2 day delivery and I still don't have my book where is it?
• My Debit/Credit card is being declined.
• How do I Redeem my Product Key?
• I click the Go to my Classroom link and I don't know the course code
• I have multiple charges on my credit card but I have only made one purchase.

Student Tutorial Videos 4

• How to Redeem a Product Key
• How to Join a Class
• Student Study Resources
• Requesting a Physical Textbook and Turning off your Pop-Up Blocker

General 7

• How can I contact you?
• Where do I find an ISBN number on my book?
• I am having trouble using your website
• What web browsers and devices do you recommend for your websites?
• What is a web browser?

See all 7 articles

Store 14

• What is an AVS mismatch?
• I am a student trying to purchase a textbook on bvtpublishing.com but I cannot check out.
• I have not received my purchase confirmation email
• My bank statement has duplicate charges on it
• What product can I purchase that will give me access to the lab, the study materials, and access to the class room?

See all 14 articles

Shipping 3

• Where is my book?
• What is the media mail shipping option?
• How long does it take to process an order?

eBooks 7

• Can I view the eBook on my device?
• When I attempt to redeem my product key I receive a message telling me that it is invalid.
• How do I download my eBook to my phone or my tablet?
• How do I contact VitalSource support services?
• What is the difference between the "Online eBook" and the "Advanced eBook"?

See all 7 articles

User Accounts 7

• I am having trouble logging in
• How do I change my password?
• How do I change my email address?
• I am trying to create an account but I am not receiving my email verification code
• I am getting "Product key is invalid or has already been used" when I try to redeem my product key

See all 7 articles

Online Classroom 19

• How do I join a class?
• How do I join another class?
• I am receiving a score of zero for an assignment, quiz, or test that I have never completed.
• How do I see my correct answers?
• I took the same class last semester and the lab says that I do not have a valid access to the lab. How do I get access?

See all 19 articles

Student Study Center 3

• I cannot read the product key on my access card
• I purchased a used book from a third party how do I access the lab?
• I purchased the textbook+/EBook+ how do I download the eBook?