BVT Publishing Helpdesk

BVT LabBook Video Tutorials 5

• (Video) How to Set Up a Course in LabBook
• (Video) How to Manage your Section Dashboard in LabBook
• (Video)How to Manage Assessments in BVT Lab Book
• (Video) How to take attendance in LabBook
• (Video) Lab Book Advanced Classroom Features

BVT Lab 12

• (Video) Tutorial for Course Setup
• (Video) Tutorial for Setting up Assignments
• How Do I Acquire an Instructor Account?
• Where is my Course Code?
• How can my students join my class?

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LTI Integration 1

• What is LTI?

Top 5 FAQ's 5

• COVID-19 Shipping Delays
• (Video) How to Redeem a Product Key on BVT LabBook
• Where is my book?
• Instant Access Redemption
• How long does it take to process an order?

LabBook Tutorials 4

• (Video) How to Redeem a Product Key on BVT LabBook
• (Video) How to Join A Class on BVT LabBook
• (Video) LabBook Features and Resources
• (Video)How Attendance is Taken in LabBook

BVT Lab 3

• (Video) How to Redeem a Product Key on BVT Lab
• (Video) How to Join a Class on BVT Lab
• (Video) Student Study Resources

BVT Lab Accounts 6

• I am having trouble logging in
• How do I change my password?
• How do I change my email address?
• I am getting "Product key is invalid or has already been used" when I try to redeem my product key
• I already created a store account do I still need to create a lab account?

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Student Study Center 2

• I purchased a used book from a third party how do I access the lab?
• I purchased the textbook+/EBook+ how do I download the eBook?

BVT Lab Online Classroom 18

• How do I join another class?
• I took the same class last semester and the lab says that I do not have a valid access to the lab. How do I get access?
• I am getting an "Invalid BVT Subscription" message when I log into www.BVTLab.com
• How do I see my correct answers?
• I am receiving a score of zero for an assignment, quiz, or test that I have never completed.

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Products 5

• What product can I purchase that will give me access to the lab, the study materials, and access to the class room?
• What is the + in Textbook+ and eBook+?
• I purchased a used textbook can I purchase just access to the lab?
• Does the Textbook+ include a physical textbook?
• What is a Loose Leaf textbook?

eBooks 3

• Can I view the eBook on my device?
• How do I download my eBook to my phone or my tablet?
• When I attempt to redeem my product key I receive a message telling me that it is invalid.

Payment Issues 9

• My Debit/Credit card payment will not process
• My bank statement has duplicate charges on it
• I have multiple charges on my credit card but I have only made one purchase.
• I am a student trying to purchase a textbook on bvtpublishing.com but I cannot check out.
• I have not received my purchase confirmation email

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Refunds 2

• I would like a refund for my purchase
• Can I get a refund if I have purchased the wrong eBook?

Shipping 3

• What is the media mail shipping option?
• I paid for 2 day delivery and I still don't have my book where is it?
• My Textbook Was Never Delivered

General 5

• How can I contact you?
• What are your hours of operation?
• Where do I find an ISBN number on my book?
• I am having trouble using your website
• What web browsers and devices do you recommend for your websites?

Vitalsource Bookshelf 4

• What is VitalSource?
• What is the difference between the "Online eBook" and the "Advanced eBook"?
• How do I contact VitalSource support services?
• I am experiencing issues with my VitalSource eBook