BVT Publishing Helpdesk

Instructor FAQ's 12

• Video Tutorial for Course Setup
• Video Tutorial for Setting up Assignments
• How Do I Acquire an Instructor Account?
• Where is my Course Code?
• How can my students join my class?

See all 12 articles

Top 5 FAQ's 5

• Instant Access Redemption
• How long does it take to process an order?
• How do I Redeem my Product Key?
• Where is my book?
• How do I join a class?

Student Tutorial Videos 3

• How to Redeem a Product Key
• How to Join a Class
• Student Study Resources

General 6

• How can I contact you?
• Where do I find an ISBN number on my book?
• I am having trouble using your website
• What web browsers and devices do you recommend for your websites?
• What is a web browser?

See all 6 articles

Store 16

• My bank statement has duplicate charges on it
• I have multiple charges on my credit card but I have only made one purchase.
• I would like a refund for my purchase
• I am a student trying to purchase a textbook on bvtpublishing.com but I cannot check out.
• My Debit/Credit card payment will not process

See all 16 articles

Shipping 2

• What is the media mail shipping option?
• I paid for 2 day delivery and I still don't have my book where is it?

eBooks 7

• Can I view the eBook on my device?
• How do I download my eBook to my phone or my tablet?
• When I attempt to redeem my product key I receive a message telling me that it is invalid.
• How do I contact VitalSource support services?
• What is the difference between the "Online eBook" and the "Advanced eBook"?

See all 7 articles

User Accounts 6

• I am having trouble logging in
• How do I change my password?
• How do I change my email address?
• I am getting "Product key is invalid or has already been used" when I try to redeem my product key
• I already created a store account do I still need to create a lab account?

See all 6 articles

Online Classroom 18

• How do I join another class?
• I took the same class last semester and the lab says that I do not have a valid access to the lab. How do I get access?
• I am getting an "Invalid BVT Subscription" message when I log into www.BVTLab.com
• How do I see my correct answers?
• I am receiving a score of zero for an assignment, quiz, or test that I have never completed.

See all 18 articles

Student Study Center 3

• I purchased a used book from a third party how do I access the lab?
• I purchased the textbook+/EBook+ how do I download the eBook?
• I cannot read the product key on my access card

LTI Integration 1

• What is LTI?