If you are not receiving the emails in your inbox:

  1. Be sure to spell your email correctly so that you receive the emails. Some typical problems with email addresses are:
    1. Spaces
    2. Extra periods
    3. Including "student." after the @ symbol when it is not required, or vice versa
    4. Using a non-school email address such as outlook.com, gmail.com, etc. (if you used a non-school email for your purchase, check that email account for our reset email.)
  2. Check your spam/junk folder. Many campuses or other email providers will move these messages automatically to a spam or junk folder.

If you are not receiving the emails at all please contact customer support at support@bvtpublishing.com.