User Accounts

Information and help for the creation and management of your user account.

I am having trouble logging in
You are either using an email address that does not exist in the lab or your password does not match what's in the lab. Click on the "forgot passw...
Fri, 17 Oct, 2014 at 9:17 PM
How do I change my password?
If you have access to the lab you can go into the student study center and click on the edit my account link and you can change your password from there. If...
Sun, 14 Sep, 2014 at 6:28 PM
How do I change my email address?
If you are able to log in you may, from the student study center, click on the "Edit My Account" link. If you do not have access to the lab you wi...
Sat, 13 Sep, 2014 at 10:17 PM
I am getting "Product key is invalid or has already been used" when I try to redeem my product key
Make sure that you are using capital letters when you are entering your product key as they are case sensitive. Do not guess at your product key. If none of...
Wed, 28 Jan, 2015 at 4:31 PM
I forgot my password and the "forgot password" link is not sending me an email
If you are not receiving the emails in your inbox check your spam/ junk folder. Be sure to spell your email correctly so that you receive the emails if ther...
Sat, 13 Sep, 2014 at 8:59 PM
I am trying to create an account but I am not receiving my email verification code
First, double check your email address. Then check your spam/junk mail folder. If you are still not able to receive the verification code then your email se...
Wed, 29 Jul, 2015 at 4:48 PM
I already created a store account do I still need to create a lab account?
Maybe. Your lab account is separate from your store account. However if you have purchased a digital product from our online store then you may enter your p...
Sat, 27 Sep, 2014 at 1:11 PM