If you purchased either our Textbook+ or EBook+ product please be aware that they do not come with a physical textbook by default. You may request a physical textbook by following the instructions provided in your email receipt or located on the access card purchased from your campus bookstore. If you purchased the Textbook Plus (Loose Leaf Included) during the check out process you were given estimated delivery times. The delivery times were also sent to you in an email along with your product key for your ebook. If you still have questions please contact customer support 1-800-646-7782 or support@bvtpublishing.com.